dhka7 Privacy Policy

1. About This Policy

This Privacy Policy describes how dhka7 collects, uses, stores, and protects personal data provided by users of the platform. It also explains the rights that players in Bangladesh hold in relation to their personal data and how those rights can be exercised. This policy should be read alongside the dhka7 Terms & Conditions, which together govern your use of the platform.

dhka7 is committed to handling personal data responsibly, transparently, and in a manner consistent with the principles of data minimisation: we collect only what is genuinely needed, retain it only for as long as necessary, and protect it throughout its lifecycle using industry-standard security measures including SSL encryption.

2. Personal Data We Collect

dhka7 collects personal data in the following categories, depending on how you interact with the platform:

• Identity data: full name, date of birth, and nationality as provided during account registration. This data is used to verify that you meet the 21+ age requirement and to comply with identity verification obligations.
• Contact data: Bangladesh mobile phone number and email address used to create your dhka7 account. These are used to send account notifications, security alerts, and — where you have opted in — promotional communications.
• Financial data: transaction records including deposit amounts, withdrawal requests, payment method references (e.g. bKash mobile number, Nagad account reference, Rocket wallet reference), and transaction timestamps. Full payment credentials such as card numbers or mobile wallet PINs are never stored on dhka7 servers.
• Technical data: IP address, device type, operating system, browser type, and session duration. This data is collected automatically when you access the platform and is used for fraud prevention, platform security, and performance optimisation.
• Usage and gameplay data: betting history, game sessions, wager amounts, bonus usage, and platform navigation patterns. This data helps dhka7 personalise the player experience, assess responsible gaming risk, and improve platform features.

3. How We Use Your Data

dhka7 uses personal data only for the following legitimate purposes. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent:

• Account management and platform operations: creating and maintaining your dhka7 account, processing deposits and withdrawals, verifying your identity, managing bonuses, and providing customer support.
• Fraud prevention and security: detecting and preventing fraudulent activity, money laundering, underage gambling, and platform abuse. dhka7 uses automated risk-scoring tools as well as manual review processes for this purpose.
• Responsible gaming monitoring: reviewing gameplay patterns to identify signs of problem gambling behaviour and, where appropriate, reaching out to the player with information about the responsible gaming tools available in their dhka7 account.
• Legal and regulatory compliance: retaining records as required by applicable laws and cooperating with lawful requests from regulatory or law enforcement authorities. dhka7 will disclose personal data to authorities only where required to do so by law or valid legal process.

4. Third-Party Data Sharing

dhka7 does not sell personal data. We may share data with carefully selected third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and bank transfer partners receive the minimum data required to process your requested transaction. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: where additional KYC documentation is required, dhka7 may share identity data with regulated identity verification service providers for the purpose of verifying documents.
• Fraud and security partners: technical and behavioural data may be shared with fraud-prevention and platform security services to protect dhka7 and its players from malicious activity.

5. Cookies and Tracking Technologies

dhka7 uses cookies and similar tracking technologies to operate the platform and improve the user experience. Cookies are small text files stored on your device when you visit the dhka7 website. They allow the platform to remember your session, maintain your login state, and load your preferences correctly on each visit. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or are deleted manually.

You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the dhka7 platform, including the ability to log in and maintain an active betting session. dhka7 does not use third-party advertising cookies or cross-site tracking pixels.

6. Data Security

dhka7 implements appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between user devices and dhka7 servers, preventing interception of data during transmission over networks including mobile 4G connections common in Bangladesh.
• Access controls ensuring that personal data is accessible only to authorised dhka7 personnel who require it in connection with their specific job functions. All access is logged and reviewed.
• Ongoing security monitoring and vulnerability assessments to identify and address risks to the platform and the personal data it processes. In the event of a data breach that is likely to result in a risk to your rights or interests, dhka7 will notify affected users in a timely manner.

7. Data Retention

dhka7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention period for each category of data is determined by the nature of the data and the purpose for which it is held. As a general guide: account data is retained for the duration of your account plus a period after closure to satisfy legal obligations; transaction data is retained for a minimum of five years to meet financial record-keeping requirements; technical and session data is retained for a shorter period consistent with fraud-prevention and security purposes.

When personal data is no longer required, dhka7 will securely delete or anonymise it so that it can no longer be associated with an identifiable individual. Players who request deletion of their account data may do so by contacting dhka7 support; requests will be processed subject to any overriding legal retention obligations.

8. Marketing Communications

dhka7 may send promotional communications including bonus offers, new game announcements, and seasonal promotions relevant to players in Bangladesh. These communications are sent only to players who have opted in to receive them. You may opt out of marketing communications at any time using the unsubscribe link in any marketing email or by contacting dhka7 support. Opting out of marketing does not affect transactional communications, which include account notifications, deposit confirmations, withdrawal updates, and security alerts. These operational messages will continue to be sent as they are necessary for the management of your account.

• Right of Access
• Right to Rectification
• Right to Erasure
• Right to Restriction

9. Changes to This Policy

dhka7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details. We encourage you to review this policy periodically so that you remain informed about how dhka7 handles your personal data.

Your continued use of the dhka7 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should discontinue use of the platform and may request closure of your account by contacting dhka7 support.

10. Contact dhka7 About Your Data

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about how dhka7 has handled your personal data, please contact the dhka7 support team. Contact details are published on the platform. All data-related requests will be acknowledged promptly and handled in accordance with the applicable timeframes. dhka7 is committed to resolving data concerns fairly and transparently, and will not penalise any player for exercising their privacy rights.

11. Governing Law

This Privacy Policy is governed by the laws of the jurisdiction under which dhka7 holds its operating authorisation. Players in Bangladesh acknowledge that data protection laws and online gambling regulations may differ from those in other jurisdictions, and that it is each player's responsibility to ensure that their use of dhka7 is lawful in their location. Nothing in this Privacy Policy limits any rights you may have under applicable data protection legislation.

12. Entire Policy

This Privacy Policy, together with the dhka7 Terms & Conditions, constitutes the entire agreement between you and dhka7 regarding the collection, processing, and protection of your personal data. No prior representations, whether oral or written, concerning data handling supersede the terms set out in this policy. dhka7 reserves the right to amend this policy at any time in accordance with the process described in Section 11 above.